Refund & Return Policy (15 Days)
At Laptop City Pakistan, we strive to provide our customers with high-quality laptops, accessories, and tech products. However, if you are not completely satisfied with your purchase, our 15-day return and refund policy ensures a smooth process for returns and exchanges.
Return & Refund Policy – 15 Days Hassle-Free Returns
Our return and refund policy lasts 15 days from the date of delivery. If 15 days have passed since your purchase, we cannot offer you a refund or exchange.
Eligibility for Returns
To qualify for a return, your item must:
✅ Be unused and in original condition
✅ Be in original packaging
✅ Include the receipt or proof of purchase
Items That Cannot Be Returned
❌ Software & downloadable products
❌ Accessories (laptop chargers, batteries, headphones) unless defective
❌ Items damaged due to misuse, water damage, or mishandling
How to Request a Return or Refund?
1️⃣ Contact Us within 15 days of receiving your order.
2️⃣ Ship the item back to our return address:
📍 Yasir Park, Street No. 2, Sherowana Pull, Jaranwala, Pakistan
3️⃣ Return shipping charges are the customer’s responsibility; the company does not cover these costs.
4️⃣ Once received and inspected, we will notify you about the approval or rejection of your refund.
5️⃣ If approved, the refund will be processed within 3-5 business days via:
- Bank Transfer
- Easypaisa / JazzCash
Delayed or Missing Refunds?
If you haven’t received your refund yet:
✅ Check your bank account
✅ Contact your bank or payment provider
✅ If the issue persists, email us at mianmuhammadusman26@gmail.com
Exchange Policy – Defective or Damaged Items
We only replace items if they are defective or damaged. If you need an exchange, email us at mianmuhammadusman26@gmail.com and send the product to our return address.
Who Pays for Return Shipping?
🚚 Customers are responsible for return shipping costs.
❌ Return delivery charges are non-refundable.
📦 We recommend using a trackable courier service for safe returns.
Why Choose Laptop City Pakistan?
⭐ 100% Genuine Laptops & Accessories
⭐ Cash on Delivery (COD) Available via PostEx & Leopard Courier
⭐ Fast Nationwide Shipping in Pakistan
⭐ Best Prices & Customer Support
For any questions about returns, refunds, or exchanges, contact us at mianmuhammadusman26@gmail.com.